FAQs
FAQs
Where do you ship to?
We deliver UK wide only.
What delivery options do you offer?
Signed For Delivery
£5.00 or free on orders over £70
Please allow 2 – 3 days for delivery
Delivered Mon-Sat (ex Bank Hols)
Please send us an email prior to purchasing if you need the items to be sent out with Next Day Delivery
Click & Collect
Free of Charge
Please allow 1 – 2 days choose from either our Leeds or Barnsley salon for collection
What is your return policy?
We are happy to offer a refund for an unwanted item returned within 14 days of receipt. Please note that all items must be returned in a saleable condition:Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund or replacement on items that are not re-saleable.If you receive a damaged, faulty or incorrect item, please contact the salon as soon as possible.
This policy is offered in addition to your legal rights.
Do you offer exchanges?
We do not offer exchanges, you will need to place a new order and return your original item(s) for a refund.
We deliver UK wide only.
Tracked delivery
£3.95 or free on orders over £50
Please allow 2 – 3 days for delivery
Delivered Mon-Sat (ex Bank Hols)
Next Day Delivery
£4.95 or free on orders over £100
Order before 10pm for next day delivery
Delivered Mon-Sat (ex Bank Hols)
During busy period’s some Premium/Express delivery services may be temporarily unavailable
Click & Collect
Free of Charge
Please allow 1 – 2 days Choose from either our Leeds or Barnsley salon for collection
We are happy to offer a refund for an unwanted item returned within 14 days of receipt. Please note that all items must be returned in a saleable condition:Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund or replacement on items that are not re-saleable.If you receive a damaged, faulty or incorrect item, please contact the salon as soon as possible.
This policy is offered in addition to your legal rights.
We do not offer exchanges, you will need to place a new order and return your original item(s) for a refund.
How do I return an item?
Please contact the salon at shop@russelleatonhair.com and a member of our team will be more than happy to assist you with this.
How do I earn my loyalty stamps?
Please retain your receipt as proof of purchase and bring it into your local salon to receive your stamp(s).
The item I ordered is out of stock. Why is it on the website?
All items ordered with Russell Eaton depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock. Now and again there can be an unexpected delay, if so we will get in touch to let you know.
Do you offer corporate gifting?
We are happy to help with gifting ideas and incentives bespoke to your needs. Please contact shop@russelleatonhair.com for information regarding this.
Please contact the salon at shop@russelleatonhair.com and a member of our team will be more than happy to assist you with this.
Please retain your receipt as proof of purchase and bring it into your local salon to receive your stamp(s).
All items ordered with Russell Eaton depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock. Now and again there can be an unexpected delay, if so we will get in touch to let you know.
We are happy to help with gifting ideas and incentives bespoke to your needs. Please contact shop@russelleatonhair.com for information regarding this.